Grievance Redressal

Apurve Vidha Enterprises LLP is committed to resolving customer complaints fairly and promptly. This page explains how to raise a grievance and what to expect from us.

As required under the Consumer Protection (E-Commerce) Rules 2020 and the Information Technology Act 2000, we have appointed a Grievance Officer:

Name: Shubhra Apurve

Designation: Founder & Director, Apurve Vidha Enterprises LLP

Email: grievance@vidha.co

Phone: +91 9123433074

Address: B/5-301, Ram Jaipal Path, Patna, Bihar 801503, India

The Grievance Officer is available Monday to Friday, 10:00 AM – 6:00 PM IST, excluding public holidays.

Step 1: Email grievance@vidha.co with your name, order reference (if applicable), a clear description of the issue, and any supporting documentation (photographs, screenshots).

Step 2: We will acknowledge your grievance within 2 business days.

Step 3: We aim to resolve all grievances within 30 days of receipt. Complex cases may take longer — we will keep you informed of the timeline.

If your grievance is not resolved to your satisfaction within 30 days, you may escalate it to the National Consumer Disputes Redressal Commission (NCDRC) or your state consumer forum, as applicable under the Consumer Protection Act 2019.

You may also approach the Online Dispute Resolution platform provided by the Government of India.

For grievances related to your personal data — access requests, correction requests, or deletion requests under the Digital Personal Data Protection Act 2023 — please contact the Grievance Officer at grievance@vidha.co. We will respond within 30 days.